Warranty Terms & Conditions
Mattress Warranty Terms & Conditions
Full 1-Year Warranty
Your Agility® mattress is warranted against defects in materials or workmanship for a period of one year from the date of purchase by the original purchaser. This warranty is not transferable. During this period, Manufacturer will repair or replace, at no cost to the original purchaser, any defects in materials or workmanship. During this one year period Manufacturer will bear full responsibility for all authorized warranty related costs, including labor and transportation costs incurred in connection with the repair or replacement of any product found to be defective.
Limited 10-Year Warranty
Beginning one year from the date of original purchase through 10 years from said date, Manufacturer will repair or replace the mattress showing unusual deterioration resulting in indentation greater than 1.5 inches. Any visible flaws or defects in the mattress that arise under normal use shall be covered under this warranty. This warranty shall not cover normal changes in softness, recovery or feel of the mattress that will occur naturally over time. This limited warranty specifically excludes labor, shipping and transportation costs which will be charged to the purchaser.
All warranty claims are subject to verification by Manufacturer. This warranty will be null and void if the product is subject to abuse, misuse or is otherwise used in a manner not consistent with normal use.
Limitation of Liability
Under no circumstances shall Manufacturer’s liability exceed the purchase price paid by the original purchaser. Under no circumstances shall Manufacturer be liable or responsible for claims seeking special, indirect or consequential damages.
Proof of Purchase
Proof of purchase including date, place of purchase and original purchase price is required for service under this warranty. Model number or product designation and law label are also required. This warranty only applies to original owner.
This warranty will be null and void if: (1) the product is damaged or in a condition that will not allow Manufacturer to safely or adequately conduct an inspection of the product; (2) a king or queen foundation is used without the recommended bed rails and center support rails; (3) the outer fabric has been torn or subject to abuse; (4) the product has been used in a commercial setting (in which case the limited warranty shall be three years); (5) proof of purchase is not provided; or (6) the product in question was a floor model.
Bed Base Warranty Terms & Conditions
Cinch Sleeper Foundation Limited Warranty
Original purchasers and “first owner” of any Cinch Sleeper Foundation (“Foundation”) is eligible for this LIMITED WARRANTY. Subject to all of the terms and conditions of this warranty, UFP Warranty Corporation (“UFP”) will, in its sole discretion, replace or refund the purchase price of any Foundation that is found to be defective within one (1) year after the date of purchase, subject to the exclusions and conditions contained herein.
“First owner” means the person who purchases the Foundation directly from the manufacturer or from an authorized dealer. This warranty is not transferable to subsequent owners of the Foundation.
What The Warranty Covers
This limited warranty covers Foundations against defects in material or workmanship for a period of one (1) year from the date of purchase.
This limited warranty only covers Foundations. If a Foundation is incorporated into another product sold by an authorized dealer, UFP’s sole obligation is to replace or refund the price of Foundation. If UFP choses to refund the price of a Foundation that is part of another product, UFP will only be liable to refund the price that was paid to UFP for the Foundation by the seller of that product. UFP does not warrant the performance of any product that incorporates the Foundation, and UFP will not be liable for any failure of said product unless directly caused by a defect in the Foundation.
This limited warranty does not cover, and UFP is not liable for, any of the following:
- Damage caused by using an improper bed frame or placing the Foundation directly on the floor. A proper frame provides continuous support with rigid center support;
- Damage caused by misuse or abuse, including, but not limited to: breakage, burns, cuts, tears, liquid damage, or stains;
- Replacement of any non-defective components in the Foundation. The Foundation is made of several component pieces. If only one component is defective, UFP will replace only the affected component;
- Complaints related to comfort preferences of the first owner;
- Normal wear and tear;
- Conditions caused by the natural characteristics of the wood components used in the manufacture of the Foundation.
How to Make Claims
To make a claim under the terms of this warranty, send a photograph and description of the damage along with the purchase receipt(s). Send this information to:
UFP Warranty Corporation
2801 East Beltline Ave NE
Grand Rapids, MI 49525
UFP will, within sixty (60) days from the date of notice of your claim, and upon receipt of the proper documentation, make arrangements to exchange the damaged Foundation for the new Foundation, or damaged Foundation component/s for the new Foundation component/s. UFP reserves the right to have a representative inspect a Foundation that is claimed to be damaged prior to its removal.
NOTE: THE ONLY OBLIGATION OF UFP UNDER THE TERMS OF THIS WARRANTY IS LIMITED TO REPLACEMENT OF THE DAMAGED FOUNDATION OR DAMAGED COMPONENTS OR REFUND OF THE MONETARY EQUIVALENT OF THE DAMAGED FOUNDATION UP TO THE ORIGINAL PURCHASE PRICE OR PRICE PAID TO UFP BY THE AUTHORIZED DEALER.
UFP MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN NO EVENT SHALL UFP BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES. NOTHING IN THIS WARRANTY SHALL AFFECT THE DURATION OF IMPLIED WARRANTIES BEYOND THEIR CUSTOMARY DURATION, OR CREATE ADDITIONAL IMPLIED WARRANTIES.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so these limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. This warranty is valid only in the United States.