Returns & Refunds
100 NIGHT TRIAL
We are 100% confident that you will love your Agility® mattress, but if for some reason you are unsatisfied with it after the first 100 nights, Agility provides a 100 Night Trial with the original purchase of an Agility mattress. The 100 Night Trial extends only to the original purchaser of a product who remains in possession of said product at the time of a claim under the warranty. In order to be sure you have given your body time to adjust to your new mattress, we ask that a refund request is made not less than thirty (30) days and not more than one hundred (100) days after delivery was made.
While the mattress may not be right for you, there are organizations and individuals who would benefit from an Agility mattress. So, rather than asking you to return the mattress to us, we ask you to donate it to a registered 501(c)(3) charity, where it can be used to benefit someone in your community.
The Company offers a one hundred (100) night trial policy, the scope of which is set out below. The Company does not accept returns of Services, including but not limited to mattresses, after delivery has been made. Refunds will be made on mattresses only, pursuant to the conditions in this paragraph; no refunds will be made for foundations/bases. No refunds will be issued for opened/used mattresses unless the following conditions are met: (a) the refund request is made not less than thirty (30) days after delivery was made and not more than one hundred (100) days after delivery was made; and (b) you provide proof to the Company that the mattress you purchased was donated to a registered 501(c)(3) charity; and (c) you provide the Company with the name and address of the 501(c)(3) to which the mattress you purchased was donated.
For the purposes of the Company’s return/refund policy, a 501(c)(3) charity shall mean an organization that has received exemption from the IRS under section 501(c)(3) of the Internal Revenue Code. Acceptable 501(c)(3) organizations include, but are not limited to: the American National Red Cross; The Salvation Army; or Family Promise Inc. Additional 501(c)(3) organizations can be identified with the IRS at https://apps.irs.gov/app/eos/.
If the customer cannot find a 501(c)3 organization to donate the mattress to, Agility will accept a donation to a local family via a religious organization or school. If a donation is made this way, the customer must submit a letter written by an administrator at the religious organization/school on letterhead to the Company outlining that the donation is being made. The family receiving the mattress does not need to be named.
In the event that a customer prefers to have Agility arrange a pickup of the mattress or lives in a state where mattress donation is prohibited, Agility will coordinate those arrangements at the cost of $75 - $150, depending upon size and location, deducted from the refund amount. Pickups are not available in Vermont and Wyoming.
The company reserves the right to investigate the circumstances surrounding each donation and refund request for opened/used mattresses and to make a determination in its sole discretion as to whether the donation and request are bona fide. No refunds will be issued for unopened mattresses unless the following conditions are met: (a) the mattress is in its original, unopened packaging and in the original box in which it was delivered; (b) the customer requesting a refund contacts the Company at 877-848-5753 to obtain a return authorization tag; and (c) the unopened mattress is shipped back to and received by the mattress manufacturer. Once the Company determines that the above conditions are met for the unopened mattress, the Company will process the refund minus the shipping costs incurred by the Company. In the event you would like to seek a refund, please contact an Agility advisor at 877-848-5753 or email us at firstname.lastname@example.org.
Any concerns regarding allegedly defective mattresses, foundations, or other warranty issues should be directed to the manufacturer at 1-844-433-2435.
Damage or Defect Upon Delivery Warranty
All Agility products include a Damage and Defect Upon Delivery Warranty. The Damage and Defect Upon Delivery Warranty extends only to the original purchaser of a product who remains in possession of said product at the time of a claim under the warranty. The conditions of the warranty are as follows: (i) if an Agility product(s) arrives in a damaged or unusable condition, Agility will replace or repair the product(s) in a timely manner, at no extra charge to the customer; (ii) a customer must notify an Agility advisor by email within 36 hours of receipt of the delivery of the item(s) for this warranty to be valid; and (iii) Agility shall have sole and complete discretion to elect between repair and replacement of a product pursuant to this warranty.