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PREMIUM MATTRESS . 100 NIGHT TRIAL . FREE SHIPPING

FAQs

About the Bed

What makes Agility® unique?
Unlike most pre-packaged mattresses made entirely of foam, the Agility mattress is a hybrid, made from a special blend of elements designed to give you the best night of sleep:
• Our five-zoned latex foam is breathable and provides extra support for shoulders and hips, more flex for head, back and feet immediate response to your body movements for the perfect surface feel.
• Nearly 1,000 mini micro-coils respond quickly to movement in any direction and work in concert to minimize motion disturbance.
• Our mattress’ bio-based gel memory foam helps with energy absorption, providing pressure relief and a transitional layer in your mattress.
• Finally, the base foam layer gives your mattress added support and durability.

 

How does the trial period work? What if this isn’t the right mattress for me?
Agility offers a risk-free 100 night trial of our mattress. While we’re confident you will love your new mattress, if you don’t fall in love in 100 nights, we’ll give you a refund. Keep in mind that the first 30 nights on your new mattress are a critical adjustment period as your body adapts to your new bed. We understand that every body is different – so if after 100 nights the Agility mattress is not right for you, contact us. For more information, see our Returns & Refunds policy.

 

Do I need a box spring?
We’ve tested the Agility mattress on the floor, a slatted bed frame, on top of a bed base and on an adjustable bed base. It is designed to work on any firm, flat surface.

 

Why is the Agility mattress priced differently than other mattresses in retail stores?
Mattress stores usually mark up the mattress 4 to 5 times their cost. At Agility, we provide the lowest price possible without unnecessary mark ups. We don’t incur national advertising costs that have to be passed onto the consumer. Unlike most pre-packaged mattresses made entirely of foam, the Agility mattress is a hybrid, made from a special blend of elements designed to give you the best night of sleep. Our innovative technologies provide a breathable, supportive sleep for your body. Plus, your Agility mattress isn’t born until you order it. There are no holding costs on old inventory.

 

How do I care for my new mattress?
Stay protected. Use a mattress cover or waterproof pad to protect your mattress from soiling.

The Size and Set-Up

What are the dimensions?
Every Agility mattress is 11” high. The length and width of the mattress are standard U.S. dimensions: Twin: 39”W x 75”L, TwinXL: 39”W x 80”L, Full: 54”W x 75”L, Queen: 60”W x 80”L, King: 76”W x 80”L, CalKing: 72”W x 84”L

 

How big and heavy is the box?
All Agility sizes ship straight to your door in our standard box, which is 18″W x 18″L x 41″H. Depending on bed size, the total weight of the box ranges from 50 lbs. to 110 lbs.

 

How long will it take me to get my new mattress set-up?
Set-up only takes minutes! Mattress Unpacking Guide (PDF) / Foundation Assembly Instructions (PDF)

 

 

How long does it take the mattress to become a normal shape after I remove it from its shipping box?
Go ahead and drift off later that night! While it may take a day or two to come back to its full size and shape, it’s typically ready for use within only just 12-24 hours.

Material and Construction

Does the foam smell?
Although your new Agility mattress may have a mild scent upon unboxing, the way a new car or new shoes do, any scent should dissipate over a short period of time in a well-ventilated room.

 

Will my Agility mattress sag like a regular bed?
With Agility’s special hybrid construction, you can be sure that your new mattress won’t sink or form a valley. We offer a 10-year warranty so you can be just as confident as we are that you’re getting a great bed that will hold up over time – whether you sleep alone, with your partner or with your whole family. You can read more about the warranty here.

 

Will there be a problem if I have a latex allergy?
Agility uses a hypo-allergenic latex foam, designed with families in mind. Additionally, there are two layers between you and Agility’s latex layer: a fire-protection sock and the cover of the mattress itself‚ which prevent you from coming into contact with the latex. On top of that, most people will also protect their mattress with a mattress pad under the sheets.

 

How does the Agility mattress compare to a memory foam bed?
Memory foam provides great support and contouring. However, we found that memory foam on its own retained too much heat and some people disliked sinking into the mattress. To create a bed that will give you the best night’s sleep, we merged mini micro-coils and memory foam with latex foam. The mini micro-coils combined with the premium latex and memory foam work to support your back, support your movements and cushion your spine. The latex foam is breathable and ensures you are supported without that “sinking” feeling.

 

Where is Agility made?
Agility is proudly made in the U.S.A.

Time to Sleep

Will I feel my partner move?
Not nearly as much as with a spring-based mattress. The layers of foam and mini micro-coils provide an absorbent feel, with a quick surface response. So, as long as your partner is 6 inches away you’ll barely feel them. That’s great news since partner disturbance is a leading cause of sleep interruption!

 

Does an Agility mattress prevent bed bugs or dust mites?
No, but these pesky occurrences are prevented by using and washing a mattress protection pad.

 

Does an Agility mattress sleep hot?
No, while many memory foam beds retain heat, Agility’s hybrid mattress has only one layer of gel memory foam, and it’s not the top layer you make contact with, so you can rest easy (and cool!). The latex layer is ventilated and actually moves air around while you move (due to its “Swiss Cheese” construction). We put a lot of thought into this construction with heat reduction being one of the key goals to ensuring your comfort.

 

Do you need to flip the bed?
Nope! The mattress is not designed to be flipped, as the latex and memory foam are on one side of the mattress. As with all mattresses, if you sleep alone on one side of the bed or have a meaningful weight differential with your mattress partner, we do recommend rotating the bed 180 degrees every 3-6 months.

 

Does it have a break-in period?
No… but you do! It can take your body up to 30 days to adjust to the new support system. Rest easy and give your body time to fall in love with your new mattress.

 

Are there flame retardant chemicals used in the Agility mattress?
No, our Agility mattress is constructed with families in mind. We fully comply with federal regulations utilizing textile products rather than chemical products.

Orders & Shipping

How much is shipping? 
Shipping is FREE! FREE shipping for mattresses and foundations.

 

How long until I receive my order?
Mattress only, or mattress+foundation will be at your doorstep in only 3-10 business days via FedEx Ground or comparable shipping service. Mattress with adjustable base delivers in 14-21 business days with white glove delivery and set-up service included.

Returns & Refunds

What if this isn’t the right mattress for me?
We are 100% confident that you will love your Agility mattress, but if for some reason you are dissatisfied with it, Agility provider offers a 100 Night Trial. In order to be sure you have given your body time to adjust to your new mattress, we ask that a refund request is made not less than thirty (30) days and not more than one hundred (100) days after delivery was made.
While it may not be right for you, there are organizations and individuals who would benefit from an Agility mattress. So, rather than asking you to return the mattress to us, we ask you to donate it to a registered 501(c)(3) charity, where it can be used to benefit someone in your community. Please see donation details in Returns & Refunds section and contact an Agility advisor at 877-848-5753 or email us at agilityadvisor@agilitybed.com.

 

What if the mattress comes damaged?
All Agility products include a Damage and Defect Upon Delivery Warranty. If an Agility product arrives in a damaged or unusable condition, Agility will replace or repair the product(s) in a timely manner, at no extra charge to you. Simply notify an Agility advisor by email within 36 hours of receipt of the delivery of the item(s), and see our Returns & Refunds page for full details.

 

What is the warranty?
The mattress has a 10 Year Limited Warranty! You can find our full warranty details here.

Testing & Certifications

We designed Agility with families in mind. We want you to rest easy knowing that all of the foams used in the Agility mattress have environmental certifications that ensure they are healthy to be around. We use CertiPur-US® certified support base foam and memory foam, and our top latex layer is OEKO-TEX® Standard 100 certified.

 

What certifications does the mattress have?
All the foams in the Agility mattress have environmental certifications that ensure they are safe and non-toxic. Our polyurethane foams (memory foam and poly support foam) are CertiPUR-US certified. CertiPUR-US approved foams are: * Made without ozone depleters * Made without PBDE flame retardants * Made without mercury, lead and other heavy metals * Made without formaldehyde * Made without phthalates regulated by the Consumer Product Safety Commission * Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million). Our top latex layer is OEKO-TEX Standard 100, Class 1 certified – this is the highest standard that guarantees the foam is safe enough for use by babies and children.

 

What safety tests have you done on the bed?
The federal government requires all mattresses sold in the U.S. to meet very stringent regulations, as governed by 16 CFR 1633 and 1632. On the Agility mattress, we used the safest fire retardant barrier we could find: a fire retardant knit sock covers the foam before the outer cover is placed on the mattress. No chemicals, just textiles. The knit sock is made from a proprietary yarn with a silica core and a polyester/acrylic/nylon/rayon outer wrap. The knit sock is made without any toxic chemicals and is OEKO-TEX certified.

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